Information We Collect

When you use our platform or contact us, we gather different types of information. Some you provide directly, and some we collect automatically through your interactions with our site.

Personal Information You Share

This includes data you give us when signing up, reaching out for support, or enrolling in programs:

• Full name and contact details (email address, phone number)
• Billing address and payment information for course enrollment
• Professional background and learning goals when relevant
• Communications you send to our team
• Profile information if you create an account

Technical Data

Like most websites, we automatically collect certain technical information when you visit:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages you visit and how long you spend on them
• Referring website or source that brought you here
• Click patterns and interaction with site features

How We Use Your Information

We don't collect data just to have it. Everything we gather serves specific purposes related to providing and improving our educational services.

Data Sharing and Third Parties

Sometimes we need to share limited information with service providers who help us run our platform. But we're selective about who we work with.

Service Providers We Use

• Payment processors: Handle transactions securely (we never store full credit card numbers)
• Email services: Deliver course updates and important notifications
• Analytics tools: Help us understand how people use our site
• Hosting providers: Keep our platform running smoothly and securely

All these providers are contractually required to protect your data and can only use it for the specific services they provide to us. We vet them carefully before sharing any information.

Legal Requirements

We may disclose information if required by Taiwanese law, court orders, or legal processes. We'll notify you if this happens unless prohibited by law.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your information. We respect these rights and make it easy for you to exercise them.

What You Can Do

• Access: Request a copy of all personal data we hold about you
• Correction: Update or fix inaccurate information in your profile
• Deletion: Ask us to remove your data (with some legal exceptions)
• Portability: Get your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails anytime
• Restriction: Limit how we process your information in certain situations

To exercise any of these rights, just email us at info@weblinki.com with your request. We'll respond within 15 business days and verify your identity before processing any changes to protect your security.

Data Security Measures

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Here's what we do:

• Industry-standard encryption for data transmission (SSL/TLS)
• Regular security audits and vulnerability assessments
• Access controls limiting who on our team can view personal data
• Secure backup systems with encrypted storage
• Employee training on data protection best practices

That said, no system is completely secure. While we do our best to protect your information, we can't guarantee absolute security. If we detect a data breach affecting your information, we'll notify you promptly as required by law.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Retention Periods

• Active accounts: Data retained while your account is active
• Course records: Maintained for 7 years after completion for certification purposes
• Financial data: Kept for 5 years to comply with Taiwan tax regulations
• Marketing contacts: Stored until you unsubscribe or request deletion
• Support inquiries: Retained for 3 years for quality assurance

After these periods, we securely delete or anonymize your data so it can no longer identify you. Some information may be retained in aggregated form for analytics, but without any personal identifiers.

Cookies and Tracking

Our site uses cookies and similar technologies to improve your experience and understand how people use our platform. Most are essential for basic functionality, while others help us analyze and improve.

Types of Cookies We Use

• Essential cookies: Required for site navigation and account access
• Performance cookies: Help us understand which pages are popular
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Track usage patterns to improve our content

You can control cookies through your browser settings, but disabling certain cookies may affect site functionality. We don't use advertising cookies or share cookie data with ad networks.

International Data Transfers

Our primary operations are in Taiwan, but some service providers we use may process data in other countries. When this happens, we ensure appropriate safeguards are in place.

Children's Privacy

Our services are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If we discover we've inadvertently collected such data, we'll delete it promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately at info@weblinki.com.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our site.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before providing new personal information.